Política de envío

Order Processing All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.

Estimated Delivery Times Delivery times typically range between 5-7 business days from the date of dispatch. Please note that these are estimated timeframes only and are not guaranteed. Actual delivery times may vary depending on your location, carrier availability, and circumstances beyond our control including but not limited to weather events, public holidays, carrier delays, and high-volume periods. Loovie is not responsible for delays caused by the carrier once the package has been dispatched.

International Orders Delivery to certain destinations may take longer than the estimated timeframe. Some orders may be subject to customs clearance procedures which can cause additional delays beyond our estimated delivery times. Loovie has no control over customs processing times or procedures.

Customs, Duties & Taxes Depending on your country of residence, your order may be subject to import duties, taxes and customs fees upon arrival. These charges are the sole responsibility of the customer. Loovie is not responsible for any additional charges imposed by customs authorities. We recommend checking with your local customs office for more information before placing your order.

Discreet Packaging All orders are shipped in plain, unmarked boxes. No product names, brand names or order details are visible on the outside packaging. Your billing statement will reflect a discreet charge description.

Order Tracking Once your order has been dispatched, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update after receiving your confirmation email.

Lost or Damaged Packages If your package arrives damaged or is confirmed lost by the carrier, please contact us at info@withaureva.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible. Loovie reserves the right to request photographic evidence of any damage before issuing a replacement or refund.

Incorrect Address Loovie is not responsible for packages delivered to an incorrect address provided by the customer at the time of purchase. If you realize you have entered an incorrect address, please contact us immediately at info@withaureva.com We will do our best to redirect your package, however we cannot guarantee changes can be made once the order has been dispatched.

Contact For any shipping related inquiries please contact our support team at info@withaureva.com